This afternoon, my wife (who is a Dentist) was looking for information on the BDA (British Dental Association) website (www.bda.org) . She called me over when she realised that somebody working on that site didn’t seem to know their own domain name. One of the links to previous articles sent users to www.bda.org.uk (The British Deaf Association).
Doing the responsible thing, she laughed about the problem and sent a bug report (in the form of an email) to the BDA. They’ve promised to fix the problem, so no harm done (apart from some slight reputational damage).
This brings one thing to mind for me…If you want to avoid this kind of embarrassing incident, you should employ “real testers” to find these sorts of bugs before your customers do.
This article was originally published on Richard's personal blog, bish.co.uk.